topic Re: Register my Product not working in General chat

Register my Product not working

mpohare — Sat, 30 Dec 2017 12:54:18 GMT

I can put in the model number, but it won't let me put in the Purchase Details in order to proceed. Am I missing something here, or is the Register My Product not working?

Re: Register my Product not working

DavorCapric — Sat, 30 Dec 2017 16:24:08 GMT

Hi.
I'm having the same problem.
I bought Sony Bravia KD-43XE7077 , but when i try to register it, I can't access to the purchase details in order to proceed , nor can I find my tv when i try to search for my tv manually.
Please help me

Re: Register my Product not working

PGoldie — Sat, 30 Dec 2017 16:32:41 GMT

I am also having the same problem for a portable speaker and walkman. Let's hope Sony check this and correct the problem.

Re: Register my Product not working

colin97 — Sat, 30 Dec 2017 18:48:30 GMT

I cannot register my A6000 camera.

It will not even accept the model number when I type it in.

Re: Register my Product not working

Alistair2017 — Sat, 30 Dec 2017 19:03:37 GMT

Very frustrating - spent the last 45 minutes unsuccessfully trying to register my product before coming across this thread. Expect better from Sony.

Re: Register my Product not working

JOHNFROMTHECOAST — Sun, 31 Dec 2017 13:16:41 GMT

Can't register my KDL-32WD756. Frustrating.

Wake up Sony !!

Re: Register my Product not working

ilancas — Sun, 31 Dec 2017 13:28:11 GMT

Just logged in this morning to find that all the products which I had registered previously are not showing, so maybe the problem is not just for new registrations.

Re: Register my Product not working

SRT3333 — Sun, 31 Dec 2017 16:30:34 GMT

Same here and I posted in a different thread

You are right I fear, The problem isnt just for new registrations and hopefully Sony will fix this

Re: Register my Product not working

SRT3333 — Sun, 31 Dec 2017 16:40:00 GMT

Doh - I just went back and its there again so ive taken screen shots. I clicked on the countdown thing for CES just prior to this so maybe give that a try folks?

Re: Register my Product not working

stburma17 — Mon, 01 Jan 2018 15:01:57 GMT

Hi, I had the same problem when using the Chrome browser to access the website. After a very quick and helpful Community post from @jumpsuit reply I used Safari instead and I could find my model and register with no further problems. Give it a try to see if it also works for you as well

Re: Register my Product not working

Jonmerson — Wed, 15 Aug 2018 11:45:48 GMT

I have just had same problem....

Re: Register my Product not working

Alex_Jehu — Fri, 28 Dec 2018 19:51:17 GMT

Have there been any solutions to this issue from Sony? I've encountered the same problem!

Re: Register my Product not working

LadyNOLA223 — Fri, 08 Feb 2019 14:16:45 GMT

I cannot register my product either. I get everything filled out and click submit and .... nothing. I see this thread is 2 years old. This is ridiculous. It took me 30 minutes to just create an account as the create an account button or the clicking the link in the email didn't work. Finally had to copy the link in the email and paste it into a new tab before I could create an account. Isn't anybody from Sony checking these messages? Poor customer service if we cannot register a product and nobody seems to read this thread. This will be the last Sony product I buy!

Re: Register my Product not working

Haverstock — Thu, 28 Feb 2019 20:54:37 GMT

Have been using Safari. ??

Re: Register my Product not working

LadyNOLA223 — Sat, 02 Mar 2019 09:02:07 GMT

No, I am using Google Chrome and it is up to date.

Re:Activating my 2 Sony Warranties.

MRVIDEOSCOPER — Thu, 24 Oct 2019 15:21:09 GMT

Just purchased a sony a7riv and sony 200-600mm lens and find it impossible to activate the 2 warranties.Phoned sony and they put me through to a person in Egypt Told them what the problem was and they asked me to contact London Camera Exchange to speak to them with the serial number code on the warranty card and also my proof of purchase.Sony said they would put matters right and would email LCE when they had verified the purchase and activate the 2 warranties.Sony did email LCE back to say that they hoped they were enjoying their new Sony television.You could not make it up.Shame on you Sony Your customer relations are a complete disgrace.Having just spent over £5000 on their products Sony are just ignoring me.SONY FUTURE BUYERS BEWARE.

Re: Register my KD55AF8 tv

yazqes — Thu, 24 Oct 2019 19:22:09 GMT

The SONY web site refuses to open after putting tv model identification ticked as ok

how do I contact Sony. Thanks

yazqes

Re: Register my KD55AF8 tv

LadyNOLA223 — Thu, 31 Oct 2019 07:14:30 GMT

I can only wish you luck.

I don't know where you live but evidently Sony does not have Customer Service in the USA.

Everytime I tried to register my TV I was taken to the UK site which would not accept my registration.

Not only couldn't I register but the screws to hold the stand to the TV were missing.

I will do without a TV before I ever buy a Sony product again.

Re: Register my A7RII

CarloSalt — Thu, 19 Dec 2019 12:45:36 GMT

Crap. Wont allow the date format to be entered. Now won't let me back in as it thinks the reg number has been used. Typical Jap Crap. Past the 360 days now so thats that.

Re: Register my A7RII

CarloSalt — Thu, 19 Dec 2019 12:52:14 GMT

OK sussed it. The idiots have put the date format wrong. Its back to front. School boy error. No help from Sony though. The Canon boys told me