topic Issue logging in to account in General chat

Issue logging in to account

ricgilla2 — Sun, 12 Apr 2020 13:14:04 GMT

I recently updated my email address on my account. Now when I try to log in with that email I get the following error (see picture)

I have had my password accepted and entered my 2 step verification and every time I am returned to this screen. Its been 6 months now, and I have a fault with my very expensive tv. Can anyone tell me how I can sort this out please?

Re: Issue logging in to account

_alexdon_ — Mon, 13 Apr 2020 06:09:36 GMT

@ricgilla2 it happens to everyone, its a general problem. Try clearing your cookies and cache for the browser and try again.

Re: Issue logging in to account

ricgilla2 — Mon, 13 Apr 2020 11:56:34 GMT

thanks for the reply. I've tried on different browsers, clearing cache etc. Not been able to log in for 6 months. Need to know who I can contact at Sony to get the problem checked.