topic Re: Problems after update in Z Series

Problems after update

Mr_Bubbles1 — Tue, 01 Dec 2015 16:52:30 GMT

Hello boys and girlies,

Quick little dilemma here if anyone could help me out;

I work in a phone shop, and one of my colleagues from a different department isn't so techy, and has asked me to have a look at his phone for him.

Wifi doesn't work, neither does the Bluetooth.

After a quick bit of googling, I've found that this is apparently a massive problem with quite a few handsets, and most of the Sony support staff answering these threads recommend using the PC Companion to reinstall the update, and leave it at that. Now, I've done this twice, doing a complete factory reset, and a complete reinstallation of the current version, and it's still having this problem.

Unfortunately, this is where the help stops, because I can't seem to find an official answer anywhere on what to do if this doesn't work. It doesn't work for a lot of people sadly, and most people are just sending their phone back to manufacturer, which isn't really the best solution for Sony, so I imagine that there is an alternative solution out there somewhere.

Does anyone know what it is?

I've tried;

Clearing the cache and all temporary data,

Resetting the APN and the VPN settings,

Factory resetting,

Booting in Safe Mode,

Sony PC Companion repair and reinstall,

Factory resetting again,

Booting in Safe Mode again,

Clearing the cache and all temporary data again.

So, as it stands, I've told him the best thing to do would be take it to a Sony Care point, [which wasn't a great idea, since apparently there are no Sony Mobile shops in the UK], and failing that, take it to the store he got it from, and ask them to get it fixed, since it's still under warranty.

Now like I said before, I've been finding topics on this since Lollipop came to the systems, so it's a pretty established problem with the handset, apparently effecting a few batches.

So yeah. Is there any solution to this I can do, or am I wasting my time?

Already took me about 4 hours to back everything up because the PC Companion is terrible. Hits about 90% completion and grinds to a halt, which according to a few Sony staff isn't a bug... apparently. I'd just rather not continue messing about trying to fix it if it can't be fixed.

Re: Problems after update

Uliwooly — Tue, 01 Dec 2015 17:01:15 GMT

@Mr_Bubbles

You have done everything you could, you will have to contact your Local support to get the phone inspected

Re: Problems after update

Mr_Bubbles1 — Tue, 01 Dec 2015 17:59:24 GMT

Eurgh, figured as much.

Hope this is an issue that gets addressed soon though. I can get away telling this to a colleague, but I'm gonna have some moody customers if this happens with any phone I sell.

Thanks for your prompt reply any way, I'll pass on the info to him tomorrow.

Mr.B ❤️

Re: Problems after update

Uliwooly — Tue, 01 Dec 2015 18:03:12 GMT

@Mr_Bubbles

Keep us updated.

Re: Problems after update

Mr_Bubbles1 — Tue, 01 Dec 2015 20:08:10 GMT

Will do.

For what's it's worth, if anyone else stumbles across this thread with the same problem, I'd just claim your warranty. The success rate of running it through the PC Companion seems non existent, and after a few months of it being a large problem, theres no hint of an official solution.

Re: Problems after update

Uliwooly — Tue, 01 Dec 2015 20:29:50 GMT

@Mr_Bubbles

I wonder if this is a local server issue, could you contact your Local support regarding this?

Re: Problems after update

mr_xzibit — Fri, 04 Dec 2015 06:41:16 GMT

Why not downgrade to kitkat 4.4 that will confirm of its update related?

Re: Problems after update

Freelancer2 — Mon, 07 Dec 2015 17:33:16 GMT

How does one downgrade to Kit Kat 4.4?

Re: Problems after update

Arturviana — Tue, 08 Dec 2015 12:06:18 GMT

I have the same problem. The Phone call is very low. I can't fix it.

Re: Problems after update

mr_xzibit — Tue, 08 Dec 2015 13:36:55 GMT

@freelancer

The same way you update using flash tool.