topic Re: Restarting automatically ever hour in Z Series

Restarting automatically ever hour

skyliner34rb26 — Mon, 30 Nov 2015 04:33:35 GMT

My phone keeps restarting, and I've already tried it on safe mode but it still happend during safe mode please help very annoying

Re: Restarting automatically ever hour

Nabeel — Mon, 30 Nov 2015 05:53:20 GMT

Take the sim card out ( use without sim card) and then observe if your phone restarts again.

Report back.

Re: Restarting automatically ever hour

skyliner34rb26 — Tue, 01 Dec 2015 00:30:11 GMT

Still restarting

Re: Restarting automatically ever hour

Nabeel — Tue, 01 Dec 2015 10:22:07 GMT

Alright.

Now I will guide you to perform software repair on your phone through PC Companion which should solve the problem if it's not hardware related. But if restarting happens even after software repair, then you will have to get your phone examined at service center.

Perform a backup of everything as all the data on your phone (except SD card's) would be lost

Update / Repair your phone's software via PC Companion.
Download PC Companion and install it. Do not connect the phone to your computer unless you're asked to do so.

Launch PC Companion > Start Support Zone > Start Phone/ Tablet Software update > Select "Repair my Phone/ Tablet" > Follow the on-screen instructions it shows.