topic Re: Xperia 5 reboots at 10 am every day in 5 Series

Xperia 5 reboots at 10 am every day

arnieboy — Wed, 03 Aug 2022 09:17:35 GMT

My phone works fine but every day it reboots at 10 am. Any ideas how I can tell what is causing the reboot? Do I go into safe mode just before 10 am to see if it still happens for example?

Thanks

Re: Xperia 5 reboots at 10 am every day

Uliwooly — Wed, 03 Aug 2022 16:35:41 GMT

@arnieboy

You should do that, boot on safe mode overnight or in the morning, it will help narrow down the issue.

Re: Xperia 5 reboots at 10 am every day

Lord_viridis — Wed, 03 Aug 2022 20:16:23 GMT

Agreed, check safe mode.

Sounds awfully specific to be a fault. Wondering if some app or something is causing a timed reboot

Re: Xperia 5 reboots at 10 am every day

arnieboy — Sat, 06 Aug 2022 16:13:26 GMT

Hi, safe mode makes no difference. Is there an event log which shows what caused the reboot please?

Re: Xperia 5 reboots at 10 am every day

Strampke — Mon, 08 Aug 2022 20:16:31 GMT

Open the Support app, tap on device overview.

Maybe theres something there.

Re: Xperia 5 reboots at 10 am every day

HannahEd01 — Mon, 15 Aug 2022 16:36:20 GMT

Hey arnieboy, if you tried all the steps and your phone is up-to-date, try this: https://bit.ly/3c28WUx

If it's still doing the same, let us know please.

Re: Xperia 5 reboots at 10 am every day

arnieboy — Tue, 06 Sep 2022 09:39:24 GMT

I tried this and it's made my phone worse. It still reboots at 10 am every day but now also deletes any photos and videos on the internal disk from the day before automatically. It's still on Android 9 as well.

Re: Xperia 5 reboots at 10 am every day

Strampke — Tue, 06 Sep 2022 10:37:56 GMT

You did the software repair?

Did you reinstall your former apps from the backup as well?

If you did so you're apt for trouble because restoring the backup is restoring troublesome software. (in case you had something incompatible installed)

To be shure do the software repair again and do not restore the backup to begin with.

See what happens then.

Re: Xperia 5 reboots at 10 am every day

Anonymous — Thu, 08 Sep 2022 16:47:55 GMT

Yes, i agree with @Strampke , try to test the phone after the software repair and before restoring your apps again and check if the same thing will happen

Also, if you have SD card inside the phone try to test the phone without it, if the SD card is damaged it could affect the device negatively as well.

Re: Xperia 5 reboots at 10 am every day

arnieboy — Fri, 09 Sep 2022 14:29:05 GMT

Thanks for the suggestions. I have rebuilt the phone and stopped any apps reinstalling. I will check tomorrow for a reboot.

Re: Xperia 5 reboots at 10 am every day

Anonymous — Fri, 09 Sep 2022 15:57:07 GMT

Great

Let us know the outcome after you test that one

Re: Xperia 5 reboots at 10 am every day

arnieboy — Sat, 10 Sep 2022 10:08:18 GMT

Hi, no difference it still reboots. I wonder if it's to to with the Retail Demo app. I have disabled it using developer options but unless I root the phone I can't get rid of it.

Re: Xperia 5 reboots at 10 am every day

Anonymous — Wed, 14 Sep 2022 17:43:49 GMT

Why don't you try to do software repair by the Xperia companion, it could solve the issue

Re: Xperia 5 reboots at 10 am every day

arnieboy — Wed, 14 Sep 2022 17:53:13 GMT

I am confused - that's what I did as I explained. It makes no difference. I think it's the retail demo app myself but as I say to fully remove it, as opposed to just disabling it, needs root access.

Re: Xperia 5 reboots at 10 am every day

Piscie — Thu, 15 Sep 2022 14:00:13 GMT

Hey! Yes of course it might be the reason of restarting. In order to exit the retail mode, you must ensure that the demo device isn't enrolled under device management and factory reset the device from the boot loader.

Re: Xperia 5 reboots at 10 am every day

Tanimara — Sun, 19 Feb 2023 16:20:41 GMT

It is an old thread but was the problem solved?

I have exactly same problem on a Xperia 5 IV with latest SW (Android 13 – 64.1.A.0.869)

It was also present on Android 12 before I updated to Android 13

In Safe mode it also reboots at 10.

Re: Xperia 5 reboots at 10 am every day

arnieboy — Sun, 19 Feb 2023 20:14:38 GMT

Hi, definitely not solved. I was hoping it was easy to fix, i.e. a bit like Windows where you can work as an administrator and fix things. I have no knowledge of Android code but have come to the conclusion that unless I root the phone I won't be able to fix this. I think the reboot is emebeded in the o/s in some way, along with Retail Demo. I worry that I will brick the phone if I try to root it, in the same way fiddling with the bios in Windows can brick a laptop. Basically, I am not a developer so don't want to risk it. I find that every day, without fail, my phone reboots and retail demo then decides to adjust the sleep setting to nothing, deletes any photos taken since the last reboot on the internal storage and pre-sets the volume. Therefore, I go into deleloper options and simply stop retail demo until the next reboot, resetting the sleep setting and making sure all photos are stored on the sd card. In essence I just work round the issue. If anyone knows otherwise I would be delighted to try any fix. I did reinstall Android 9, to no avail. Equally, my phone refuses to upgrade to Android 10. When I Google my issue, all threads for some reason only deal with random reboots, not a scheduled one. Hope this helps.

Re: Xperia 5 reboots at 10 am every day

Anonymous — Tue, 21 Feb 2023 16:12:28 GMT

Well that seems like an awful lot to do with a phone, and if by chance the phone is in warranty it would void it! So if you reach the software repair and it's still didn't resolve the issue, contact Sony mate to send if for repair instead. Unless you really trust your engineering skills.

Re: Xperia 5 reboots at 10 am every day

arnieboy — Thu, 17 Aug 2023 22:01:09 GMT

I fixed it, a chap on YouTube has the solution without rooting the phone. The only thing left is the charging limit.