topic Re: Mobile Phone Locked - Urgent in M Series

Mobile Phone Locked - Urgent

cd3 — Wed, 05 Aug 2015 10:42:39 GMT

when doing an upgrade on Sony PC companion the mobile phone blocked and now I can not boot.

what should I do?

THX

Re: Mobile Phone Locked - Urgent

Samuel1 — Wed, 05 Aug 2015 10:49:54 GMT

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: Mobile Phone Locked - Urgent

cd3 — Wed, 05 Aug 2015 10:54:35 GMT

Thank you for your reply.

I already tried to repair the mobile phone on PC companion, but says the mobile phone is not connected. In this case, how can I try to repair?

Thx

Re: Mobile Phone Locked - Urgent

Samuel1 — Wed, 05 Aug 2015 12:25:28 GMT

Open up Support zone > Update phone software > Repair phone software, did you try this? If this doesn't work or help, you should send in the phone to a service center for repair.

Re: Mobile Phone Locked - Urgent

squrrel — Wed, 05 Aug 2015 12:43:33 GMT

Please try to press the reset
Cover with sim cards :smileysmileywink:

Re: Mobile Phone Locked - Urgent

cd3 — Wed, 05 Aug 2015 12:52:48 GMT

still doesn't work

Re: Mobile Phone Locked - Urgent

cd3 — Wed, 05 Aug 2015 13:00:15 GMT

I will try once again ...

Re: Mobile Phone Locked - Urgent

squrrel — Wed, 05 Aug 2015 13:02:21 GMT

Please try to uninstall still PC companion and re-install

Re: Mobile Phone Locked - Urgent

cd3 — Wed, 05 Aug 2015 13:13:58 GMT

Thank you Squrrel and Sony It's working now ... IUPIIII :smileysmileythumbsup:

Re: Mobile Phone Locked - Urgent

squrrel — Wed, 05 Aug 2015 13:17:21 GMT