topic Re: Sony Xperia M System update went wrong in M Series

Sony Xperia M System update went wrong

Ruqinha17 — Wed, 01 Oct 2014 09:21:06 GMT

Hello,

This morning my phone said that I should update the system. So I did, it said that it would take 14 minutes to complete the update. After a few minutes I saw a dead android laying with a red triangle above it. And whenever I try to put the phone back on, I get the same thing on the screen. I can't use my phone right now, I can't do anything with it.

What's the problem and what should I do?

Re: Sony Xperia M System update went wrong

Ruqinha17 — Wed, 01 Oct 2014 09:29:17 GMT

Removing the battery doesn't help. The phone only turns on when I hold the on/off-button for several seconds.

Re: Sony Xperia M System update went wrong

Harmen1 — Wed, 01 Oct 2014 09:52:51 GMT

Same problem here .. guess somethings wrong with the update

Re: Sony Xperia M System update went wrong

Harmen1 — Wed, 01 Oct 2014 09:57:00 GMT

Trying to repare using "sony bridge for mac" now ; at least it finds the phone..

Re: Sony Xperia M System update went wrong

Ruqinha17 — Wed, 01 Oct 2014 10:00:24 GMT

I'm trying the hard reset by update software with Sony PC Companion. It takes a while, and it's still busy with that, but it finds the phone. The only problem is that you will lose your contacts and image/videos and everythingg that's on the phone's internal memory.

Re: Sony Xperia M System update went wrong

Harmen1 — Wed, 01 Oct 2014 10:23:16 GMT

Yeah. not the "14 minutes" as promised, thanks Sony for releasing an update that does not work.

Re: Sony Xperia M System update went wrong

Ruqinha17 — Wed, 01 Oct 2014 10:31:09 GMT

I agree, hopefully someone will come up with a solution. This hard reset by update software on Sony PC Companion takes ages to complete, because I have a slow internet connection here.

Re: Sony Xperia M System update went wrong

Thommo — Wed, 01 Oct 2014 10:50:19 GMT

Try performing a system repair as this will often fix issues after an upgrade - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Sony Xperia M System update went wrong

Annik — Wed, 01 Oct 2014 22:28:29 GMT

I have tried this, but my phone still won't respond. What can I do?

Re: Sony Xperia M System update went wrong

cathalmhike — Sat, 20 Dec 2014 05:19:15 GMT

having the same problem my phone wont respond to pc companion at all either

Re: Sony Xperia M System update went wrong

Zeph — Wed, 08 Jul 2015 13:57:37 GMT

The exact same thing happened to me, that dead android symbol pops up every time i try and press a button. now my phone wont turn on. i had to update it because all my apps were getting slow and malfunctioning. i really dont want to factory reset as all my important pictures and videos are on it and i never got a chance to transfer all of them to sd card. i havent even had the phone a year! i tried the power button and volume button thing but nothing happened after a few seconds the screen went black.now every 15 minutes the symbol flashes again. how do i get it back to how it originally was without factory resetting? someone please answer urgently! its the same update and everything.

Re: Sony Xperia M System update went wrong

xavinux — Wed, 29 Jul 2015 18:32:02 GMT

Hi @Zeph

You can first do a backup of your device information: How to backup?

Then try to update your device using PC Companion.

Best Regards.