https://community.sony.ie/t5/m-series/i-cannot-re-install-my-device-software-by-using-xperia-companion/m-p/3654032#M21430 <P>Mobile phone model : Xperia M4 Aqua dual E2333<BR />Problem : my phone begin to restart over and over by itself and wasn't able to turn on&nbsp;<BR />solutions tried : 1)&nbsp; I tried the factory reset and it did n't fix anything&nbsp;</P><P>2) I tried to Re-install software by using Xperia Companion as I hope this would be a software problem not hardware but am facing a problem ,&nbsp; Ican't pass this step in the photo I did all the 5 steps eactly and nothing happens it refuses to proceed to the next step please help me If you can&nbsp;<BR />Note : I tried the " Help aslo "&nbsp;</P><P>[img]<A href="https://i.imgur.com/VnQc7mk.jpg[/img" target="_blank" rel="nofollow noopener noreferrer">https://i.imgur.com/VnQc7mk.jpg[/img</A>]</P> Thu, 26 Dec 2019 14:51:23 GMT TonyMelad 2019-12-26T14:51:23Z https://community.sony.ie/t5/m-series/i-cannot-re-install-my-device-software-by-using-xperia-companion/m-p/3654032#M21430 <P>Mobile phone model : Xperia M4 Aqua dual E2333<BR />Problem : my phone begin to restart over and over by itself and wasn't able to turn on&nbsp;<BR />solutions tried : 1)&nbsp; I tried the factory reset and it did n't fix anything&nbsp;</P><P>2) I tried to Re-install software by using Xperia Companion as I hope this would be a software problem not hardware but am facing a problem ,&nbsp; Ican't pass this step in the photo I did all the 5 steps eactly and nothing happens it refuses to proceed to the next step please help me If you can&nbsp;<BR />Note : I tried the " Help aslo "&nbsp;</P><P>[img]<A href="https://i.imgur.com/VnQc7mk.jpg[/img" target="_blank" rel="nofollow noopener noreferrer">https://i.imgur.com/VnQc7mk.jpg[/img</A>]</P> Thu, 26 Dec 2019 14:51:23 GMT https://community.sony.ie/t5/m-series/i-cannot-re-install-my-device-software-by-using-xperia-companion/m-p/3654032#M21430 TonyMelad 2019-12-26T14:51:23Z