topic Re: Weird battery stats and gap in M Series

Weird battery stats and gap

DiTzev — Mon, 19 Sep 2016 04:52:41 GMT

I just got Xperia M5 as a replacement from M4 and I have a gap in battery stats ga ( the bar that shows how battery has dropped it's not full half part is empty) and also the estimated battery left is showing like 24h instead than the usual 1 day and 12h for example.
Is this normal? I have repaired phone using companion. Also same happens in safe mode!!

https://app.box.com/s/5w8mxec4lfzjphpqkx8lpxf05re7he85

Re: Weird battery stats and gap

CameronT — Mon, 19 Sep 2016 05:05:12 GMT

Hi @DiTzev,

I am unable to see the link you provide, requires a sign in. If it was an image could you post it directly into the forum?

Based on the fact that the same thing happens in safe mode and after a software repair, it would indicate a potential fault in your battery. You may wish to contact your Local support team to arrange a repair.

Re: Weird battery stats and gap

DiTzev — Mon, 19 Sep 2016 05:26:34 GMT

I will post a screenshot below.

Re: Weird battery stats and gap

CameronT — Mon, 19 Sep 2016 05:28:04 GMT

Hi @DiTzev,

You seem to have made a blank post.

Re: Weird battery stats and gap

DiTzev — Mon, 19 Sep 2016 05:39:33 GMT

Yes, why is that?

Re: Weird battery stats and gap

CameronT — Mon, 19 Sep 2016 05:47:36 GMT

That worked, thank you.

Your WiFi is on and in use constantly which might explain some of your drain, but other than that it looks normal to me. If you are concerned please do contact your Local support.

Re: Weird battery stats and gap

DiTzev — Tue, 20 Sep 2016 06:01:16 GMT

Yes but I am not concerned about the drain only for the gap. Is it normal what is causing it?

Re: Weird battery stats and gap

CameronT — Wed, 21 Sep 2016 00:13:37 GMT

@DiTzev,

Do you mean the gap at the start? Before the blue line? Did you take it off charge at that time?

Re: Weird battery stats and gap

DiTzev — Wed, 21 Sep 2016 05:31:03 GMT

I charged phone to 100% and then removed it from charger. Sometime after history from time removed from charger is blank (gap).....I cannot understand why nor I can view history. The blank spot grows bigger as time passes. I'll try posting some image later...