topic Re: Stuck on logo screen in M Series

Stuck on logo screen

M4AquaPanic — Tue, 13 Sep 2016 00:13:50 GMT

Last saturday, the phone was at 5% battery. I put it to charge (wall charger, fyi), and it rebooted, and it got stuck on SONY logo screen. The screen turns off, then the logo comes again, and so on, ad infinitum.

I tried to repair with the newest Xperia Companion. No luck, I'm still stuck to the logo screen. Btw it's different, now: I had the logo with black background, now the logo has a WHITE background. I guess the recovery tried to update it to Android 6 MM.

freaking phone, worst thing ever. I had the rebooting problem but I got used to it, then now. I'm done with you, Sony. You were good once.

Re: Stuck on logo screen

CameronT — Tue, 13 Sep 2016 00:19:21 GMT

Hi @M4AquaPanic,

I'm sorry you're experiencing issues with your M4.

Can you please try removing your SIM and SD card, then hold the power button and volume up button at the same time, until it vibrates 3 times, then try to turn your phone on again?

Re: Stuck on logo screen

M4AquaPanic — Tue, 13 Sep 2016 00:48:38 GMT

Thank you, CameronT, for trying to help. All slots empty, PWR+UP for about 10 seconds until phone vibrates 3 times (a hard reset I guess), buttons released. After 30 seconds, I pushed power button alone to achieve the same outcome: Sony logo on white bg, screen off, sony logo, screen off... No notification LED. Phone is currently off again (vibrated 3 times)

Re: Stuck on logo screen

CameronT — Tue, 13 Sep 2016 01:00:07 GMT

@M4AquaPanic,

That's unfortunate. Can you please try a software repair on your device?

This process will erase your handset, and without being able to turn it on you do not have an option to back it up.

Re: Stuck on logo screen

M4AquaPanic — Tue, 13 Sep 2016 01:11:19 GMT

Sorry if I wasn't clear, but i mentioned my first shot with Xperia Companion.

@M4AquaPanic wrote:
I tried to repair with the newest Xperia Companion.

Should I give it another try?

Re: Stuck on logo screen

CameronT — Tue, 13 Sep 2016 01:55:16 GMT

@M4AquaPanic,

Oh, my apologies, I misread that. If you have completed the software repair and are still experiencing the same issue, then it would be best if you arrange to have the handset assessed by your local support team.

There's no need to do the software repair again. Hopefully they can come to a quick solution for you. Good luck.

Re: Stuck on logo screen

M4AquaPanic — Tue, 13 Sep 2016 02:05:02 GMT

No problem, sir. I did a 2nd repair. Sony logo, then powered by android logo, screen off, Sony logo, so no positive outcome.

I guess there's no choice, I'll take it to the nearest (50 miles) Sony center. Thank you for your time.

Re: Stuck on logo screen

CameronT — Tue, 13 Sep 2016 02:10:48 GMT

@M4AquaPanic,

You can contact your local support team via phone or email first to arrange the repair. I am not sure what your local processes are but they may be able to help you arrange something. Use the link in my signature to find the support team for your region.

Re: Stuck on logo screen

VishalM — Sat, 23 Dec 2017 04:53:25 GMT

Dealing with the same issue.

If you could tell, how were you able to solve the problem

Re: Stuck on logo screen

gamalmostafa — Sat, 06 Jan 2018 18:34:54 GMT

I have the same issue

Re: Stuck on logo screen

Dun663 — Sun, 07 Jan 2018 14:47:34 GMT

Mine started two weeks ago, clearly a common problem which I suspect Sony know about???

Re: Stuck on logo screen

Jon21 — Sun, 16 Jun 2019 14:29:47 GMT

Hi guys,

I just have the same situation and the screen is white and stuck with sony logo.what I did is that hold the power button and volume up button until it vibrates 3 times and turned off.I have waited 5 seconds and then press volume down key while connecting the usb to mya laptop and then started the Sotware repair and i unpress the volume key button while the software started to detect my phone and clicked next. Then waited for the software repair to finish and now I can use my phone.I hope this helps

Re: Stuck on logo screen

KK_de_VAK — Wed, 07 Aug 2019 06:19:37 GMT

Después de 24 horas con la incertidumbre de haber perdido la información que tenía en el teléfono, seguía con la pantalla en negro, pero en la parte trasera a la altura del símbolo del NFC seguía caliente, ya había buscado sucesor más moderno con unas características parecidas en cuanto octacore y con S.O. android 9, me faltaba el paso de dejar cargando el teléfono 4 horas, seguía caliente en la parte trasera, pulse el botón de inicio, parpadeo el led de carga en rojo y notificaciones, apareció el logo de Sony y se reinició un par de veces, aproveche para introducir las tarjetas SIM y SD, presione botón de arranque y por fin llegue a la pantalla inicio del teléfono. Como no sé si volverá a repetirse procuraré hacer copias de seguridad de todos los archivos para tenerlos a salvo. Y luego tratare de actualizar el software por si hay algo que reparar.

After 24 hours with the uncertainty of having lost the information I had on the phone, I continued with the black screen, but in the back at the height of the NFC symbol it was still hot, I had already looked for a more modern successor with similar characteristics as octacore and with SO Android 9, I was missing the step of charging the phone for 4 hours, it was still hot in the back, press the start button, the charging LED flashed in red and notifications, the Sony logo appeared and restarted a couple of times , take the opportunity to insert the SIM and SD cards, press the start button and finally reach the home screen of the phone. As I do not know if it will be repeated, I will try to make backup copies of all the files to keep them safe. And then I will try to update the software in case there is something to repair.