topic Phone is not Working? again! in M Series

Phone is not Working? again!

Sonymanpro — Thu, 19 Nov 2015 20:18:38 GMT

Phone was working fine yesterday.

Today it was a bit sluggish, I restarted it.

Now it loads, but when it's done loading I only see the status bar, (notifications and time) and I can't even swipe down to check them.

Home or back buttons not available, All I see is a black screen with the status bar. And I have pattern unlock, and even that is not loaded, I can turn screen on and off without it.

I can however recive and answer calls.

I took sim card out, sd card out, restarted, powered off fully and launched in safe mode but no luck.

I'm really disappointed in this phone... But im stuck with it...

Is there a solution?

Factory reset? How do you do this without the menu? (Hold power? near sd card?)

Re: Phone is not Working? again!

Uliwooly — Thu, 19 Nov 2015 20:20:51 GMT

@Sonymanpro

It could be a third party app acting up

boot on safe mode and report back.

Re: Phone is not Working? again!

Sonymanpro — Thu, 19 Nov 2015 20:21:28 GMT

I did boot on safe mode, No luck its still the same problem

Re: Phone is not Working? again!

Uliwooly — Thu, 19 Nov 2015 20:31:10 GMT

@Sonymanpro

Remove the SIM and SD card > boot on safe mode > if that doesn't work then repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Phone is not Working? again!

Sonymanpro — Thu, 19 Nov 2015 20:42:08 GMT

Without the Sim/SD cards, in Safe mode still the same problem.

I will try PCC, How do you repair using it?

I keep getting an error:

Your phone is not accesible.

Re: Phone is not Working? again!

Sonymanpro — Thu, 19 Nov 2015 21:03:13 GMT

I need my phone to work, So sick of this...

How do I do a factory reset without PCC?

Re: Phone is not Working? again!

Uliwooly — Thu, 19 Nov 2015 21:37:42 GMT

@Sonymanpro

Without PCC you will need to use MyXperia or Android Device Manager, however, it will be better to reinstall the latest update with PCC

here is a guide software repair using PC Companion

Re: Phone is not Working? again!

Sonymanpro — Thu, 19 Nov 2015 21:48:45 GMT

The phone won't connect to PCC at all. The phone has a major software problem? So I can't run the update, it will not connect.

I need to do a factory reset witout PCC. Is this possible? Or should I just take the phone in for repair.

Re: Phone is not Working? again!

Uliwooly — Thu, 19 Nov 2015 21:54:17 GMT

@Sonymanpro

does the notification LED turn on when you connect the phone to a computer, btw to repair the phone with PCC it doesn't need to be on.

Re: Phone is not Working? again!

Sonymanpro — Thu, 19 Nov 2015 22:02:02 GMT

It's slowly updating now... I swear if my mic stops working after the update...

Yes the LED was on, It was Red, But the phone was over 80% charged.

If I powered on it would go Blue...

When on it was white...

Now while updating its green.

Re: Phone is not Working? again!

Uliwooly — Thu, 19 Nov 2015 22:59:10 GMT

@Sonymanpro

Keep us updated

Re: Phone is not Working? again!

Sonymanpro — Tue, 24 Nov 2015 07:49:34 GMT

So After a very long update and factory reset, It is working again.

No problems as of yet, however I was unable to save any photos, new contacts, new app data, and some other information from the phone due to the factory reset...

Wasted about 2-3 hours doing all of this.

It is working now, Thank you for your help uliwooly!, I appreciate it

However, I am very disappointed and frustrated at Sony with this phone.

Re: Phone is not Working? again!

Uliwooly — Tue, 24 Nov 2015 07:58:06 GMT

@Sonymanpro

Glad to hear that its working

Re: Phone is not Working? again!

Wen2 — Thu, 26 Nov 2015 12:18:46 GMT

I play a game,but cannot go in to the game,I power off it then it suddenly restart,after that, I wait for a long time,it still does not work.i am so disappointed!

Re: Phone is not Working? again!

Uliwooly — Thu, 10 Dec 2015 03:36:31 GMT

@Wen2

Have you contacted the game developer regarding this issue?