topic M4 Aqua - Accelerometer / Auto Rotate Problem in M Series

M4 Aqua - Accelerometer / Auto Rotate Problem

XpERia_M4Aqua — Sat, 29 Aug 2015 13:02:49 GMT

Good day

Just received a new M4. The display auto-rotate function does not work. I have diagnosed the accelerometer under the test menu, but fails.

What could be the problem? It's not working out of the box

Br,

Khovi

Re: M4 Aqua - Accelerometer / Auto Rotate Problem

Hampus — Tue, 01 Sep 2015 10:49:48 GMT

Hi,

Have you installed any applications or similar? If yes, you could always try to boot the phone into safe mode:
/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Otherwise, I do suggest a software repair via PC Companion before you contact the seller for further assistance:
http://support.sonymobile.com/global-en/tools/pc-companion/

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

Re: M4 Aqua - Accelerometer / Auto Rotate Problem

XpERia_M4Aqua — Mon, 07 Sep 2015 19:16:13 GMT

I hav not installed any apps. This behaviour was seen out of box.

I have:

1) Performed a factory reset and tested

2) Restarted in safe mode and tested

3) Updated/repaired the phone SW and tested

None of the above helped

Br/

Khovi

Re: M4 Aqua - Accelerometer / Auto Rotate Problem

Hampus — Tue, 08 Sep 2015 07:29:51 GMT

In that case, it sounds like your phone needs to be examined by a technician. I suggest that you contact your retailer or your Local support for further information about how to proceed with this in the best possible way.

Re: M4 Aqua - Accelerometer / Auto Rotate Problem

XpERia_M4Aqua — Wed, 09 Sep 2015 09:14:12 GMT

Thanks, I have returned the device to the seller