topic Re: Problem with aux cable!!!! in M Series

Problem with aux cable!!!!

Volendrug — Sat, 14 Nov 2015 18:14:09 GMT

Hi everyone,

I got a problem with my Xperia M4, if I insert aux cable in the phone the sound will be not expanded from the speakers but from the phone. When I had a S3 this problem was not happened, the songs was normally expanded from the speakers. Somebody can help meee :'(

ps. If there are english errors in the text, don't worry, I'm not english

Re: Problem with aux cable!!!!

Uliwooly — Sat, 14 Nov 2015 18:29:15 GMT

@Volendrug

I've seen this before

settings > apps > all > smartconnect > clear data > restart the phone > check again

Re: Problem with aux cable!!!!

Volendrug — Sat, 14 Nov 2015 19:00:21 GMT

@uliwooly

No, the problem persist

Re: Problem with aux cable!!!!

Uliwooly — Sat, 14 Nov 2015 19:14:52 GMT

@Volendrug

Boot on safe mode to narrow down the issue

Re: Problem with aux cable!!!!

Volendrug — Sun, 15 Nov 2015 19:08:17 GMT

no, again, the problem persist. I tried to use another phone, maybe the cable is damaged but with another phone work and with my xperia no....

Re: Problem with aux cable!!!!

Uliwooly — Mon, 16 Nov 2015 02:23:23 GMT

@Volendrug

Odd, it could be a compatibility issue, get a new aux cable and report back.

Re: Problem with aux cable!!!!

zyxxyz — Mon, 16 Nov 2015 13:08:54 GMT

does headset work?

Re: Problem with aux cable!!!!

ALDUB — Tue, 17 Nov 2015 13:17:12 GMT

@Volendrug wrote:
no, again, the problem persist. I tried to use another phone, maybe the cable is damaged but with another phone work and with my xperia no....

maybe the cable you are using. i didn't test this yet, but maybe could be the issue:

some "aux-in" only accepts stereo or mono, or both, im not sure. try using the original sony headphones first. also compare it with your aux cable.

on some cases, if the cable is mono, what i did is not to insert the plug all the way. (see second image) that way, the right channel of the mono will sit correctly on the right channel of the stereo-in.

Re: Problem with aux cable!!!!

Volendrug — Tue, 17 Nov 2015 18:19:26 GMT

@ALDUB

Yeees thats right. I used a 4 pole headphones (samsung stock headphones) and my 3 pole headphones (a TDK headphones), with a 4 pole headphones i got the same problem that i have with my aux cable. I think that I have to change my aux cable.

Thanks to everyone, you were a great help

Re: Problem with aux cable!!!!

ALDUB — Wed, 18 Nov 2015 06:01:53 GMT

@Volendrug wrote:
@@ALDUB
Yeees thats right. I used a 4 pole headphones (samsung stock headphones) and my 3 pole headphones (a TDK headphones), with a 4 pole headphones i got the same problem that i have with my aux cable. I think that I have to change my aux cable.
Thanks to everyone, you were a great help

no problem! enjoy the m4!