https://community.sony.ie/t5/l-series/phone-backup/m-p/3771210#M7840 <P>If the same thing happened with you after the restarting both of the devices, you may need to test another Laptop or PC with the Xperia Companion and check again. But I would agree to go with the Google back up , I&nbsp; believe it's more safe.</P> Thu, 11 Feb 2021 10:45:41 GMT Anonymous 2021-02-11T10:45:41Z https://community.sony.ie/t5/l-series/phone-backup/m-p/3770921#M7838 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Phone backup faliure.jpg" style="width: 1200px;"><img src="https://community.sony.ie/t5/image/serverpage/image-id/468366iA8795C683D1BA9EE/image-size/large?v=v2&amp;px=999" role="button" title="Phone backup faliure.jpg" alt="Phone backup faliure.jpg" /></span></P><P>I can't backup my phone to my HP TouchSmart with Windows 7 and Google Chrome and get this error message.</P> Wed, 10 Feb 2021 15:05:23 GMT https://community.sony.ie/t5/l-series/phone-backup/m-p/3770921#M7838 Thomas301 2021-02-10T15:05:23Z https://community.sony.ie/t5/l-series/phone-backup/m-p/3771071#M7839 <P>It should work, but if it doesn't even after L1 and Xperia Companion computer restarting then don't fight it any longer and <A href="https://support.google.com/android/answer/2819582?hl=en" target="_self">walk the Google Backup path</A>.</P> Wed, 10 Feb 2021 21:22:43 GMT https://community.sony.ie/t5/l-series/phone-backup/m-p/3771071#M7839 Strampke 2021-02-10T21:22:43Z https://community.sony.ie/t5/l-series/phone-backup/m-p/3771210#M7840 <P>If the same thing happened with you after the restarting both of the devices, you may need to test another Laptop or PC with the Xperia Companion and check again. But I would agree to go with the Google back up , I&nbsp; believe it's more safe.</P> Thu, 11 Feb 2021 10:45:41 GMT https://community.sony.ie/t5/l-series/phone-backup/m-p/3771210#M7840 Anonymous 2021-02-11T10:45:41Z