topic Re: Contact list not responding in E Series

Contact list not responding

RL01 — Mon, 11 Nov 2019 09:45:48 GMT

Each time I try to view my contact list, I get a message "unfortunately, contacts as stopped" how can I fix this?

Re: Contact list not responding

Martin1 — Tue, 12 Nov 2019 08:43:49 GMT

Hi @RL01, let me see if I can help out here.

Have you tried clearing the data for the contacts application? This will not erase any contacts from your phonebook, but it will reset all settings for the app which might do the trick. To do this, find and tap Settings > Apps > All apps > Contacts > Clear data > Tap "OK" > Restart the phone.

Another thing that you can try is to reboot your phone in safe mode to see if the app works better there. All apps downloaded from Play Store is temporarily deactivated while in safe mode, that way you can see if this error message is caused by a downloaded app. For more information on safe mode and how to use it, click here.

Try these measures to start and feel free to keep me posted with the results!

Re: Contact list not responding

RL01 — Tue, 12 Nov 2019 09:59:18 GMT

@Martin wrote:
Hi @RL01, let me see if I can help out here.
Have you tried clearing the data for the contacts application? This will not erase any contacts from your phonebook, but it will reset all settings for the app which might do the trick. To do this, find and tap Settings > Apps > All apps > Contacts > Clear data > Tap "OK" > Restart the phone.
Another thing that you can try is to reboot your phone in safe mode to see if the app works better there. All apps downloaded from Play Store is temporarily deactivated while in safe mode, that way you can see if this error message is caused by a downloaded app. For more information on safe mode and how to use it, click here.
Try these measures to start and feel free to keep me posted with the results!

@Martin thank you so much. Clearing the data worked well. Now I can enjoy calling. That was a good solution

Re: Contact list not responding

Martin1 — Tue, 12 Nov 2019 10:02:42 GMT

I am delighted to hear that, @RL01!

Let me know if anything else comes up regarding your phone! Have a great day and a fantastic week!