topic Betreff: Sony KD-43XG8305 in Android TV

Sony KD-43XG8305

anthonytownsend — Sat, 20 Mar 2021 19:34:29 GMT

This otherwise excellent TV has started randomly and intermittently showing the top of screen black ribbon (detailing the input source and the the definition on the left hand side and the time on the right hand side) and nothing on the remote control appears able to turn it off. It is particularly annoying during sports programs as it blanks out the score being broadcast!

I have checked that I have the latest software installed and done a soft reset to no avail. Has anyone else experienced this problem and found a way to solve it?

Betreff: Sony KD-43XG8305

Peter_S. — Sun, 21 Mar 2021 11:35:18 GMT

Hi,

Please ensure that the latest software is installed on your TV.

You can find the latest version @ sony.co.uk/support.

Cheers

Peter

Re: Sony KD-43XG8305

HannahEd01 — Tue, 23 Mar 2021 16:50:14 GMT

Hey anthonytownsend, this issue is under investigation with Sony and they are working on a solution, try the update then a factory reset and let us know if that worked with you as well.