topic Re: XBR49X900 turns on but picture is milky black (clearly on) and sound works in Android TV

XBR49X900 turns on but picture is milky black (clearly on) and sound works

pacificjake — Wed, 20 Nov 2019 16:58:21 GMT

I recently purchased a Bravia Android TV and when I power it on, the video will only show a milky black screen (clearly, it's on but nothing is displayed). If I fiddle with resetting things or using the Google voice command long enough, something will happen and the display will "turn on" and the TV works fine. Any suggestions on what might be happening? We use only the smart features of the TV and have an AppleTV hooked up to an HDMI port. (I've unplugged the AppleTV to make sure there is nothing going on between devices and that does not seem to help or hurt the situation.).

Re: XBR49X900 turns on but picture is milky black (clearly on) and sound works

EdwinaU — Thu, 21 Nov 2019 16:59:37 GMT

Hi there,

Welcome to the community.
We'll look into this and get back to you when we have more information.
Maybe some of our members can advise you until then.

Best wishes,
Ed

Re: XBR49X900 turns on but picture is milky black (clearly on) and sound works

royabrown2 — Fri, 22 Nov 2019 12:05:33 GMT

@pacificjake

Good thing you didn’t buy an OLED set then.

If one of those did this, you wouldn't know if the screen was working at all or not 😎

Re: XBR49X900 turns on but picture is milky black (clearly on) and sound works

The_Black_Rose — Tue, 26 Nov 2019 17:01:11 GMT

Hi pacificjake,

I've searched everywhere on the Sony UK website, but I couldn't find this model. I believe the XBR series is for the US models not the UK, not sure if it'll be the same firmware and settings in the UK. I'd recommend getting in touch with Sony Community USA.

Cheers,

The_Black_Rose